Privacy Policy for Rapid Trivia Service

Effective Date: 3.10.2024

At Pub Entertainment with Smile Limited, located at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, Company number 11023610, we are committed to protecting your privacy and ensuring the security of the personal information you provide when using our Rapid Trivia Service (“Service”). This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Service.

1. INFORMATION WE COLLECT

We collect two main types of information from our users: personal information and usage data.

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Sign up or create an account to use the Service.

  • Participate in quizzes as a player or quizmaster.

  • Interact with us via email, SMS, or other communication channels.

The types of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Quiz responses and scores

  • Payment information (handled by third-party processors, as detailed below)

1.2 Usage Data

We may automatically collect usage data as you interact with our Service. This may include:

  • Device information (e.g., IP address, browser type, operating system)

  • Log data (e.g., time and duration of use, page views, clicks)

  • Location data (when enabled by the user)

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 To Provide the Service

  • Manage your account and provide you with access to the Service.

  • Enable you to participate in and manage quizzes.

  • Provide customer support and resolve issues.

2.2 To Communicate with You

  • Send you emails, SMS, and other messages to provide updates, notifications, or marketing material related to the Service.

  • Contact you with important announcements regarding the Service (e.g., changes to policies or features).

2.3 To Improve the Service

  • Analyze usage patterns to enhance and improve our features, design, and functionality.

  • Diagnose and resolve technical issues to ensure the Service operates efficiently.

2.4 For Marketing Purposes

  • With your consent, we may send you promotional material about our services or related offerings.

  • We may share relevant offers via email, SMS, or other communication channels. You can opt out of these communications at any time by following the unsubscribe instructions provided in each message.

2.5 Compliance with Legal Obligations

We may use your personal information to comply with applicable laws, regulations, or legal processes.

3. PAYMENTS

All payment transactions for subscriptions or services are handled by third-party payment processors. We do not collect or store any credit card information or payment details directly.

Our payment processors adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard), which ensures the secure handling of payment information. You can review the privacy policies of these third-party processors for more information about how they handle your data.

4. GDPR COMPLIANCE

4.1 Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:

  • Right to Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You can request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent.

  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and you have the right to transfer this data to another service provider.

  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.

  • Right to Object: You can object to our processing of your personal data when such processing is based on legitimate interests.

If you wish to exercise any of these rights, please contact us at contact@rapid-trivia.com. We will respond to your request in accordance with GDPR regulations, typically within one month.

4.2 Legal Bases for Processing

Under the GDPR, we process personal data based on one or more of the following legal bases:

  • Consent: Where you have provided your consent (e.g., for marketing communications).

  • Contractual Necessity: To perform our contract with you (e.g., providing access to the Service).

  • Legitimate Interests: Where it is necessary for our legitimate business interests, provided your rights are not overridden.

  • Legal Obligations: To comply with legal requirements (e.g., accounting, reporting obligations).

5. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Service (e.g., hosting, payment processing, email/SMS delivery). These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

5.2 Legal Obligations

We may disclose your personal information if required to do so by law, such as in response to a court order, government request, or other legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if this occurs and provide you with the option to opt out before your information becomes subject to a different privacy policy.

6. SOCIAL MEDIA

We may offer you the ability to engage with us via social media platforms (e.g., Facebook, Twitter, Instagram) or through features integrated within the Service that allow you to share content on these platforms.

If you engage with our content on social media platforms, please be aware that:

  • Any information you provide on social media platforms may be publicly visible based on your privacy settings on that platform.

  • We may collect information from your interactions with our social media accounts, such as your social media profile details, comments, and likes.

  • Your interactions with us on social media platforms are governed by the privacy policies of those platforms. We recommend that you review the privacy settings and policies of each platform to control how your information is shared.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may depend on factors such as the nature of the information, our legal obligations, and any agreements with you. When your data is no longer needed, we will securely delete or anonymize it.

8. SECURITY OF YOUR INFORMATION

We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. YOUR RIGHTS

You have certain rights regarding the personal information we collect and process. Depending on applicable laws, these may include:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Rectification: You may request that we correct any inaccuracies in your personal information.

  • Erasure: You may request the deletion of your personal information, subject to certain legal obligations.

  • Data Portability: You may request that we transfer your personal information to another service provider.

  • Opt-out of Marketing Communications: You may unsubscribe from marketing emails and SMS messages by following the instructions provided in the communication.

To exercise any of these rights, please contact us at contact@rapid-trivia.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

10. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to collect usage data and enhance your experience with the Service. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of the Service.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) that may have different data protection laws. We will ensure that appropriate safeguards are in place to protect your information when it is transferred to such countries.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. Your continued use of the Service after the changes become effective constitutes your acceptance of the revised Privacy Policy.

13. CONTACT US

If you have any questions please contact us at contact@rapid-trivia.com